It is the goal of Easterseals Southeast Wisconsin (ESSEWI) to have a flexible and open process through which clients and those acting on behalf of clients can present grievances. ESSEWI is committed to ensuring that all grievances are addressed and resolved in a timely manner. This grievance resolution process is designed to provide you with information on the process and easy access to the correct contacts.
A participant, client, guardian, ward, family member, caregiver or other interested party may report a grievance about services provided by ESSEWI within 45 days of the occurrence. The grievance may be expressed to any ESSEWI staff verbally, in writing, or by any alternative method through which the individual ordinarily communicates. Wherever needed the ESSEWI staff will assist you with putting your verbal grievance into writing.
ESSEWI shall ensure that no retaliation will be threatened or imposed against any person who files a grievance. This also applies to any person, including an employee of the agency, who helps a client file a grievance.
Whenever possible, the program will attempt to resolve a grievance immediately by listening to the nature of the complaint and whenever possible, adjust operations or conditions that respond to the individual needs of the client.
If the grievance cannot be immediately resolved, you have the option of using the ESSEWI informal or formal resolution process.
